Shipping & delivery
Last updated
Every order starts with a written quote. The quote states the price, shipping cost, expected lead time and delivery terms for your items and destination, so you know the total before you commit.
Where we ship
We ship to: [to confirm: countries / regions served]. Tell us your delivery location in the quote form and we will confirm whether we can deliver there.
Lead times
Lead time depends on the manufacturer and on whether an item is in stock. Typical dispatch time for stocked items: [to confirm: e.g. N business days]. Items ordered from the manufacturer: [to confirm: typical range]. The lead time on your quote is the one that applies.
Carriers, costs and tracking
- Carriers used: [to confirm: carrier names].
- Shipping cost: quoted per order [to confirm: or flat rate / free-shipping threshold, if any].
- Tracking: a tracking number is sent by email once the order ships [to confirm].
Hazardous and temperature-sensitive items
Solvents and some reagents are regulated for transport and may need special packaging, a different carrier or may not ship to every destination. Any such restriction or surcharge is stated on the quote. [to confirm: dangerous-goods policy]
Duties, taxes and customs
International shipments may be subject to import duties, taxes and customs clearance in the destination country. [to confirm: who pays duties (Incoterms, e.g. DAP / DDP)]
Damaged or missing shipments
Inspect the package on arrival. If anything is damaged or missing, contact us at contact@hplcpartshub.com within [to confirm: number of days] with your order number and photos of the packaging and items. See also our returns policy.
Questions about this page? Contact us.