Returns & refunds
Last updated
We want you to receive the right part. Because HPLC columns and consumables are used in regulated and contamination-sensitive work, returns follow the conditions below.
Before you order: check the part number
Most wrong-part returns can be avoided by matching the manufacturer part number. Every product page lists the brand and part number, and compatible (non-OEM) parts state the OEM number they replace. If you are unsure about compatibility, ask us before ordering: contact us.
How to request a return
- Email contact@hplcpartshub.com with your order number, the part number and the reason for the return.
- Wait for return authorisation and instructions before sending anything back. [to confirm: RMA process]
- Ship the item in its original, unopened packaging [to confirm: who pays return shipping].
Eligibility
- Return window: [to confirm: number of days from delivery].
- Items must be unused and in original sealed packaging [to confirm].
- Items that cannot be returned: [to confirm: e.g. opened consumables, used columns, solvents, special-order or custom items].
- Restocking fee: [to confirm: amount or "none"].
Damaged, defective or incorrect items
If an item arrives damaged, defective or is not the part number you ordered, contact us within [to confirm: number of days] of delivery with photos. We will arrange a replacement or refund [to confirm: remedy offered]. Manufacturer warranties apply where the manufacturer offers them.
Refunds
Approved refunds are issued to the original payment method within [to confirm: number of days] of receiving the returned item.
See also shipping & delivery and our terms.
Questions about this page? Contact us.